Terms & Conditions
TERMS AND CONDITIONS OF SALE | ||||
Estimated Delivery Time: based on supplier delivery schedules, approximately 4–10 weeks from the date of order | ||||
As per the supplier’s warranty, which is typically valid for 12 months after the date of manufacture. | ||||
Validity of quotation: one month, subject to exchange rate restrictions | ||||
1. PRICES | ||||
Delivery fees and VAT are not included in our rates. Prices in effect on the day of dispatch may be charged, subject to our reservation. The prices displayed on the website are not accurate and need to be verified with Benotech via Info@benotech.co.za | ||||
2. QUOTATIONS | ||||
These terms and conditions apply to all quotations, which are normally valid for 30 days but are also subject to changes in exchange rates. Benotech retains the authority to revoke any quotation at any point. Although they are susceptible to rectification for inadvertent errors or omissions and exchange rate fluctuations, they are made with good intentions. Delivery statements are contingent upon previous sales or unengaged estimations. | ||||
3. DELIVERIES Unless otherwise noted, delivery is free for orders above R1,000 (excl. VAT, except service quotes). Should a partial delivery be necessary, extra courier fees will be incurred. Every order will be shipped using the least expensive way available. Extra courier fees can apply if an expedited delivery is needed. For any order under R1,000, there will be a minimum processing cost of R150 (VAT excluded). Regional customers will be informed of additional delivery fees. For instrument returns to our location, service estimates do not include courier fees unless specifically stated otherwise. Dealer and reseller prices DO NOT include delivery. Orders shipped outside of South Africa are not included in the price. |
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4: PAYMENT TERMS Information on Investec Bank’s Foreign Exchange Receipts. Delivered items are the seller’s property until they are paid in full. For COD customers, orders cannot be completed unless full payment has been received in advance. Larger orders—as well as approved account holders—may have special payment conditions. Orders from consumers outside of South Africa must be pre-paid before they can be handled, unless otherwise specified. Benotech retains the right, prior to order processing or in the event of any employee errors or omissions, to modify the terms of payment. We only accept EFT and cash; checks are not accepted. |
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5. ERRORS AND RETURNS | ||||
If there are any differences between the delivery note and the actual delivery, they must be notified right once. If not, quantities that were not verified during delivery are assumed to be accurate, provided that the discrepancy is reported within five working days after receipt. If we make a mistake and duplicate goods or full orders, we or our agent will pick them up. Duplicate orders that the buyer completes are considered new, enforceable orders. We don’t accept returns for credit or resupply unless they are approved by our internal returns procedure. | ||||
6. GUARANTEES AND OBLIGATIONS Every product is provided with the guarantees provided by the manufacturers. We will not accept warranties that exceed the manufacturer’s liability unless they are documented in writing and endorsed by a corporate director. Invalid are any conflicting warranty claims found in the buyer’s documentation. Within one working day of discovering a defect or malperformance during the warranty term, warranty claims must be lodged in writing, and the seller’s customer service department must verify receipt. The value of the items is the seller’s exclusive liability for any actual delivery. Compensation for consequential damages resulting from the use of products that are delayed or do not arrive, or for any other reason, is expressly excluded. Customers in Africa: Benotech only takes liability for products damaged while we are involved in the goods process. When products are returned for servicing, repairs, calibration, or other reasons not listed below, customers are responsible for any loss or damage to those items. While client products are on the seller’s property, the seller only has limited liability. All client product services must be managed as ex-works. Every warranty is effective as of the delivery date. |
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7. LICENSES AND PERMITS Purchase orders for products subject to any form of government oversight, including but not limited to those involving radioactivity or drugs of abuse, are considered the buyer’s unchangeable guarantee that the product is in possession of the necessary permits and licenses. Upon request, Benotech must get copies of any applicable permits right away. |
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8. CANCELLATIONS Only written requests may be made to revoke official orders, and Benotech must approve such requests. It is not possible to cancel orders for goods that Benotech has placed with its suppliers. Order cancellations may result in a cost from Benotech. Benotech will decide how much the charge is. |
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9. TECHNICAL INFORMATION AND RECORDS Technical papers, including descriptions, drawings, and data on weight, performance, and dimensions, are provided solely for informational purposes and do not imply any warranties. Benotech maintains the right to make any required adjustments. Technical data and documentation are the exclusive property of Benotech and cannot be shared with outside parties or utilised for manufacturing. |
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10. TRADEMARK, PATENT, AND COPYRIGHT PROTECTION RIGHTS | ||||
Designs, projects, and trademarks belong to Benotech. The reproduction, use, or transfer to another party is forbidden without Benotech’ prior written approval. In particular, without Benotech’ explicit consent, no third party may be given direct or indirect access to Benotech equipment (via designs, blueprints, schematics, etc.). | ||||
11. DELIVERY TIMING Each quotation will specify the system’s delivery time, which is contingent upon the supplier’s delivery schedule. Software programming and complete installation are not included in the delivery time. If any of the following scenarios is true, the delivery time is logically extended: If Benotech does not obtain the information it needs to complete the contract in a timely manner, or if the client later modifies the contract, resulting in a delay in the delivery of the goods. The customer must submit updated purchase orders for any changes to the contract. Due to unforeseen circumstances, Benotech are unable to fulfil their contractual obligations. Epidemics, mobilisation, war, revolution, significant construction setbacks, accidents, labour disputes, inadequate raw material, semi-finished, or final product delivery by subcontractors; official acts or inactions by state authorities or public entities; and natural disasters. The consumer has no rights or claims because of any delivery delays. |
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12. APPROVAL Benotech reserves the right to accept or reject an order. Orders that have been accepted may be cancelled by Benotech without causing any harm until the customer has received the last payment. Acceptance takes place right after installation at the customer’s location, unless otherwise specified. Within five days of receiving the items, the customer is required to inspect them and report any discrepancies to Benotech in writing right away. The items will be considered approved if the consumer doesn’t comply. Furthermore, acceptance will be considered fulfilled when Benotech has fulfilled any special requirements agreed upon in writing with the client before Benotech acknowledges the purchase order, or when Benotech has satisfied its regular site acceptance requirements. As soon as the product is used by the client in a mode other than acceptance testing. The unpaid sums become due thirty days following the initial acceptance if the buyer postpones acceptance. |
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13. LIMITATION OF FURTHER OBLIGATION These general terms of supply fully cover all instances of contract breach and the associated penalties, in addition to all rights and claims of the customer. Under no circumstances may the buyer seek any other kind of compensation than what it costs to fix any problems in the product. This specifically relates to, but is not limited to, profit loss, lost orders, production loss, use loss, and other direct, indirect, or consequential damages. |
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14.PATENTS Benotech claims and warrants to Buyer that no patent, trademark, or other intellectual property of any third party is infringed upon in the manufacturing, use, or sale of Rainsure/Euromex/Scitek standard Products. Customer agrees to indemnify and hold Benotech harmless from all lawsuits, judgements, claims, costs, and expenses, including but not limited to attorney’s and accountant’s fees, arising in connection with patent infringement if the standard products sold under the current conditions are produced or modified according to customer’s specifications. |
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15. LICENSE TERMS The computer software applications are still Benotech’ property. A non-exclusive license to use the proprietary software programs with the equipment listed in the purchase agreement and under the general terms and conditions defined herein is granted to the client by Benotech. Parts of the software programs may be designated as PUBLIC or restricted-use sections by Benotech. The functionality of third-party components is not Benotech’ responsibility. Benotech is not aware of any other party’s rights that might be in opposition to the licensed software programs’ intended uses. Benotech will not be held accountable if the software programs violate the rights of a third party. Benotech ensures that the software has been created in accordance with acknowledged programming guidelines and that it can be used with the equipment and for the purposes specified in the purchase agreement’s requirements under typical operating conditions. Benotech disclaims all liability for delays, mistakes, or performance failures brought on by outside forces or by unqualified personnel. If there are modifications made to the equipment configuration or if Benotech exchanges the equipment on which the licensed software programs are running without written confirmation from Benotech, the warranty will immediately terminate. During the warranty period, Benotech will provide free adjustments in the event that software program faults prevent the software programs from being as useful as they should be. Benotech will only offer error maintenance and other assistance following the warranty period’s expiration if the customer has consented to and signed a maintenance and service contract. If the customer gives Benotech access to the hardware and software, Benotech will offer the necessary assistance for the installation and software configuration. Benotech will offer instruction and consulting services following installation in accordance with its current pricing schedule. The client will carry out backup procedures to safeguard himself against data loss resulting from any error conditions. |